Service Delivery Improvement Dept.
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Table 9: Functions of units in Service Delivery Improvement Departmen
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SERVICE IMPROVEMENT
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1. Supporting MDAs to develop and implement service charters
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2. Evaluating MDAs performance against the service charter
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3. Advising MDAs on service improvement
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4. Liaising with relevant state and federal agencies to improve service delivery
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5. Mobilising the public to demand for service improvement
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MONITORING & EVALUATION
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1. Evaluating programms and projects outcomes and impact against development
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2. Assessing progress of projects execution in line with desired projects
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3. Identifying abandoned projects in the state and ascertaining the cause of abandonment
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4. Serving as secretariat for State Monitoring and Evaluation Committe
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MANAGEMENT INFORMATION SYSTEM UNIT
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1. Establishing and managing a website for the dissemination of information on all development matters to inform citizens and promote the state
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2. Coordinating the development, installtion and mangement of ICT programmes in the commission
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3. Overseeing the delivery and maintenance of ICT infrastructure in the commission
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4. Managing digital components of the planning and reporting of development in the state
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