Service Delivery Improvement Dept.
Table 9: Functions of units in Service Delivery Improvement Departmen | ||||
|---|---|---|---|---|
SERVICE IMPROVEMENT | ||||
1. Supporting MDAs to develop and implement service charters |
2. Evaluating MDAs performance against the service charter |
3. Advising MDAs on service improvement |
4. Liaising with relevant state and federal agencies to improve service delivery |
5. Mobilising the public to demand for service improvement |
MONITORING & EVALUATION | ||||
1. Evaluating programms and projects outcomes and impact against development |
2. Assessing progress of projects execution in line with desired projects |
3. Identifying abandoned projects in the state and ascertaining the cause of abandonment |
4. Serving as secretariat for State Monitoring and Evaluation Committe | |
MANAGEMENT INFORMATION SYSTEM UNIT | ||||
1. Establishing and managing a website for the dissemination of information on all development matters to inform citizens and promote the state |
2. Coordinating the development, installtion and mangement of ICT programmes in the commission |
3. Overseeing the delivery and maintenance of ICT infrastructure in the commission |
4. Managing digital components of the planning and reporting of development in the state | |